Review Management users can use response templates predefined by Partoo or their account administrator, and thus respond faster to their customers.
To use a response template:
- Go to the Review Management interface.
- Click on ‘Response templates’. The appropriate templates—depending on the rating of the review and the location of the establishment—are displayed.
- Find the most appropriate template by entering its name and click directly on the template you wish to use.
- Adapt the text in the template if need be.
- Click on ‘Post response’.
If you would like to know more about best practices when it comes to responding to reviews, click on the link below!