Business Messages allow Internet users to get in touch with the establishments directly on their Google Business Profile. From the Partoo app, you have access to all of your messages and you will be able to filter them by location and to reply to all of them.

How do I reply to my messages?

  1. Get a notification for every incoming message: turn on the notifications so that you will get notified everytime you receive a new message (learn how in this article).

  2. Access messages: click on the third icon ("Messages") on the bar at the bottom of your screen to access your messages. The conversations will be automatically sorted by date, starting with the most recent messages.

    • The orange notice shows the time you have left to reply to the message within the indicated time frame.

    • The red notice “Late” means that this message was sent more than 24 hours ago, so it should be addressed immediately. Otherwise, this feature will be withdrawn.

  3. Filter messages: managing your messages will be easier if you sort them by location.

  4. Reply to them: select the message you want to reply to, write your answer and click on the blue arrow on the right to send it. You can always send pictures if you have time.

Our tips: be reactive

A message must be treated within 24 hours. Being reactive is key to developing a privileged relationship with your clients and building customer loyalty. We strongly encourage you to turn on the notifications in order to get notified everytime you get a new message. Check this article to learn some useful tips on how to manage your messages.

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